We would like you to be delighted with every purchase that you make at CyberChemist. If you are unhappy with your non-prescription purchase for any reason, you can simply return the product to us within 30 days of purchase for a full refund of the product price. Courier charges (if applicable) are non-refundable, however CyberChemist has a freepost service for returns.

Return Procedure

If an over-the-counter product is damaged in shipment or an incorrect item is shipped, we will issue you a full refund or immediately send a replacement product. It is important to contact CustomerService@chemist.co.nz as you may not need to return your items. In your e-mail, please tell us your order number, the reason for return, and whether you would like a refund or replacement product.

Reasons for returns:

Shipping damage,
Incorrect item(s) shipped,
Dissatisfaction (please explain),
Other (please explain). 
 

A customer service specialist will respond promptly with a return confirmation message and (if necessary) shipment instructions for returning the item. Should you be instructed to return the item(s), please send to: 

Return of Prescription Medicines

By law we cannot accept prescription returns for resale or reuse. If your prescription order arrives damaged due to shipping or if you have questions about your order, please contact a pharmacist immediately by one of the following methods: